This policy applies to every purchase made from Deeva Groups, a unit of Deeva Payon Global Private Limited, on deevagroups.com. We sell digital software products and services — Admin and Whitelabel software, member panels, Android applications, API integration, design templates and related deployment, training and support. Online payments are processed by Cashfree Payments India Private Limited and are only for these software purchases — never for recharges, utility or bill payments.
1. Cancellation before work begins
- You may cancel an order by writing to support@deevagroups.com within 48 hours of payment, provided deployment work has not started (no domain configured, no branding applied, no credentials issued).
- Such cancellations receive a full refund, less any payment-gateway charges actually deducted, within 7–10 working days.
2. After deployment has started or is delivered
- Software is a digital product that is configured specifically for your brand and domain. Once deployment has started or the product has been delivered, the order cannot be cancelled and the fee is non-refundable.
- If the delivered software has a genuine defect, report it within 7 days of handover — we will fix it free of cost. A defect we are unable to fix within 30 days entitles you to a proportionate refund for the affected component.
- No refund is due for change of mind, change of business plan, lack of use, or matters outside the software itself (your operator/API relationships, your members, your sales, app store decisions, or third-party services such as hosting and SMS).
3. Non-delivery by us
If we fail to deliver a purchased product within 30 days of receiving both payment and your complete brand details, and cannot agree a new date with you, you may cancel and receive a full refund of the amount paid for the undelivered product.
4. Design template purchases
Design purchases made inside a portal (a one-time unlock of a design for a website) take effect immediately on payment and are non-refundable once applied. If a paid design fails to apply because of a technical fault, the amount is restored or the design is applied manually by our team.
5. Duplicate and failed payments
- If the same order is paid twice, the duplicate payment is refunded in full once verified with Cashfree — usually within 7–10 working days.
- If money is debited from your account but the order shows failed or pending, the payment is verified with Cashfree automatically. A payment that did not reach us is auto-reversed by your bank, normally within 5–7 working days. If a verified payment reached us without the order completing, we complete the order or refund it — your choice.
6. How refunds are paid
- Approved refunds are made to the original payment method through Cashfree (or by bank transfer for offline payments) within 7–10 working days of approval. The time your bank takes to credit the amount is outside our control.
- GST on a refunded amount is adjusted as per law. Payment-gateway charges actually deducted may be reduced from refunds under clause 1.
7. Chargebacks
Please contact us before raising a chargeback — almost every issue is resolved faster directly. A chargeback raised on a delivered product without first giving us a chance to resolve it will be contested with delivery evidence, the invoice and your recorded purchase consent, and related licences may be suspended until the matter is settled.
8. How to request a refund
Email support@deevagroups.com (or call +91 97859 09785) with your order number, payment reference (UTR), registered mobile number and the reason. We acknowledge within 2 working days and resolve within 7 working days.
