These Terms & Conditions ("Terms") govern the use of deevagroups.com (the "Website") and every purchase of products and services from Deeva Groups ("we", "us", "our"), a unit of Deeva Payon Global Private Limited, a company registered in India. By using the Website, sending an enquiry, or making a purchase, you ("you", the "Client") accept these Terms.
1. Our business — software and API sales only
- We are a software development company. Our products are: Admin software, Whitelabel software, Master Distributor / Distributor / Retailer panels, Android applications, recharge & BBPS API integration, design templates and related deployment, training and support services (together, the "Products").
- We do not provide mobile recharge, DTH recharge, utility payment, bill payment, money transfer, AePS or any other BBPS/financial service to consumers, on this Website or otherwise. We are not a bank, NBFC, PPI issuer or payment aggregator.
- The payment gateway on this Website (operated by Cashfree Payments India Private Limited) is used solely to collect payment for the Products we sell — software licences, panels, apps, API integration, design purchases and related services. It is never used for utility payments, bill payments, recharges or any transaction on behalf of third parties.
2. Orders and pricing
- Prices are published on the Pricing page and are one-time software licence fees, exclusive of GST (currently 18%), which is charged additionally. A GST invoice is issued for every purchase.
- An order is confirmed when we receive full payment (or an agreed advance) and the order confirmation is sent to you.
- Prices may change prospectively; the price shown at the time of your order applies to that order. Obvious pricing errors may be corrected before delivery, with a full refund offered if you do not accept the corrected price.
- Third-party costs are separate and payable by you to those providers: your domain name, hosting (if hosted by you), SMS gateway, Play Store account, and the charges, balances or commissions of any recharge/BBPS API operator you contract with.
3. Payments
- Payments may be made online through Cashfree (UPI, cards, net banking, wallets) or by bank transfer to our account. Cash payments are not accepted for software orders.
- An order paid online is treated as placed by the cardholder/account holder; you confirm you are authorised to use the payment method.
- Fraudulent payments, chargebacks without cause, or payments from unauthorised instruments may lead to suspension of delivery and licences until resolved.
- Before every online purchase or wallet top-up you accept an electronic purchase consent / payment declaration. It is recorded with the date, time, IP address and device, the invoice is e-mailed to you, and both may be produced as evidence to the payment gateway, your bank or the authorities if the payment is disputed.
4. Delivery and acceptance
- Products are delivered digitally: we deploy the purchased software on the agreed domain with your brand details. Typical deployment time is 3–7 working days after we receive payment and your complete brand details (domain access, logo, names, colours).
- Delivery is complete when the portal (or panel/app/API integration) is made live and the access credentials are handed over to you.
- You must review the delivered Product and report any defect within 7 days of handover; we will correct genuine defects free of cost.
5. Licence and intellectual property
- On full payment you receive a non-exclusive, non-transferable licence to use the purchased software for your own business on the agreed domain(s). The source code, design, structure and all intellectual property remain the property of Deeva Payon Global Private Limited unless a separate written source-code agreement says otherwise.
- You may not resell, copy, rent, sub-license or redistribute the software itself, remove our technical notices, or use it to build a competing product. (Selling the services of your own portal to your network — whitelabels, distributors, retailers — is of course what the software is for, and is allowed.)
- Your brand name, logo and content remain yours. You confirm you have the right to use the brand and content you give us.
6. Client responsibilities
- You are the operator of your portal. You are solely responsible for your business: the services you offer on it, your operator/API agreements, your pricing and commissions, your members, your customers, your taxes, and your compliance with every law and regulation applicable to your business (including KYC/AML and RBI/TRAI requirements where relevant).
- You must use the software lawfully, keep your credentials safe, and not attempt to breach, overload or reverse-engineer it.
- We act only as your software vendor; we are not a partner, agent or franchisor of your business and earn nothing from the transactions on your portal.
7. Support, updates and warranty
- We provide free handover training and helpdesk support (phone / WhatsApp / email) during business hours, and we fix genuine software defects free of cost.
- Custom change requests beyond the delivered scope are chargeable and quoted separately.
- The software is provided "as is" beyond the above; we do not warrant uninterrupted or error-free operation, or the performance of third-party services (hosting, SMS, APIs, app stores) connected to it.
8. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim connected with a Product or the Website is limited to the amount you paid us for that Product. We are not liable for indirect or consequential loss — including loss of profit, business, data or reputation — or for losses caused by third-party services, your operators, your members or your customers.
9. Suspension and termination
We may suspend services or terminate a licence if payment obligations are not met, if the software is used unlawfully or in breach of these Terms, or if required by a competent authority. Lawful fees already due remain payable.
10. Governing law and disputes
These Terms are governed by the laws of India. Courts at the registered place of business of Deeva Payon Global Private Limited have exclusive jurisdiction, subject to any mandatory law. We will always try to resolve a dispute amicably first — write to us before anything else.
11. Changes to these Terms
We may update these Terms from time to time; the "Last updated" date shows the current version. Orders are governed by the Terms in force when the order was placed.
12. Contact
Deeva Groups — A unit of Deeva Payon Global Private Limited · Email: support@deevagroups.com · Phone: +91 97859 09785
